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COVID-19 app support
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Search common questions
What alerts will the NHS COVID-19 app send me?
What will the alert look like if I’ve been in close contact with someone who has tested positive?
Will the app tell me when local advice for me changes?
What will the alert about my test results look like?
Will I get a notification reminding me to turn contact tracing back on after I’ve paused it?
Will I get a notification if the guidance for me changes?
How do I turn on notifications on my Apple iPhone?
How do I turn on notifications on my Android phone?
I have had an alert saying ‘app availability has changed’ or ‘the app is not currently available’. What does this mean?
Why did close contacts I know not get an alert when I tested positive?