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COVID-19 app support
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Search common questions
When and why do I need to check into a venue?
How do I check in to a venue?
Do I need to check out of venues with the NHS COVID-19 app?
Which posters do I scan?
What about locations without an official NHS QR code poster?
If I do not want to check in to a venue in England with the NHS COVID-19 app, am I still allowed to enter?
If I check into a venue using the NHS COVID-19 app, do I still need to give my contact details?
How and when should I edit my venue history?
What is the difference between contact tracing and checking into venues? Do I need to do both?
If I enter a venue as part of a group, do we all need to check in with the app, or just one person from the group?
What alerts will the NHS COVID-19 app send me?
Will the NHS COVID-19 app alert me if I've been to a venue where there have been cases of coronavirus (COVID-19)?
I had a message telling me I’d been to a venue where there were cases of coronavirus (COVID-19). Why can I not see which venue it was?