Search common questions

How and when should I pause contact tracing?
When will the NHS COVID-19 app send me an alert that I’ve been in ‘close contact’ with someone who has tested positive for coronavirus (COVID-19)?
What should I do if I get a notification saying that I’ve been in ‘close contact’ with someone who has coronavirus (COVID-19), but I do not believe I have?
What should I do if the app tells me I have been near someone who has tested positive for coronavirus (COVID-19)?
What is the difference between contact tracing and checking into venues? Do I need to do both?
What alerts will the NHS COVID-19 app send me?
What will the alert look like if I’ve been in close contact with someone who has tested positive and I need to self-isolate?
I got an “Exposure Check Complete” notification from the app. What does this mean?
Will I get a notification reminding me to turn contact tracing back on after I’ve paused it?
If I test positive for coronavirus (COVID-19), how does the NHS COVID-19 app alert people who I’ve been in close contact with?