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COVID-19 app support
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Search common questions
How do I check and upgrade my Android operating system?
What should I do if I change my phone?
I downloaded the NHS COVID-19 app but cannot find it on my phone. Where can I find it?
My phone has the latest operating system and is Bluetooth Low Energy (BLE) enabled. Why can I not install the NHS COVID-19 app?
Will the NHS COVID-19 app still work if I use battery optimisation on my phone?
Is the NHS COVID-19 app safe to use if I have a pacemaker or other Bluetooth-enabled medical device?
The home screen of my app is not showing any animation or pulsing, but it still says contact tracing is active. Is it broken?
What does the number of keys and number of matches within Exposure Notifications settings on my phone mean?
I accidentally tapped ‘don’t enable' on the exposure notifications permissions and now I can’t finish setting up the app
Why won’t the app accept my postcode district?
Will the NHS COVID-19 app work when I upgrade my iPhone?
What should I do if my app is stuck on the blue loading screen?
Why did I not receive an Exposure Notification alert but my countdown timer has started?
I’ve accidentally reported symptoms and now have a self-isolation countdown, what can I do?
How do I know which local authority I am in?
I got a message saying I recently visited a venue where I may have been exposed to coronavirus (COVID-19), but now I cannot see anything in the NHS COVID-19 app. What should I do?
When I try to link my test result to the NHS COVID-19 app, I get an error message telling me ‘code not recognised’. What does this mean?
I have a ‘loading…' notification on my phone that I cannot dismiss. What can I do?
The NHS COVID-19 app keeps crashing or stopping
I have an error message saying “Unfortunately, this app is not working”, what can I do?
How can I change the accessibility settings in the app?
NHS QR Code Posters
Self-Isolation Support Payments