The information on this page relates to app users who live in England. If you live in Wales please read about applying for the NHS Wales Self-Isolation Support Payment when the app has asked you to self-isolate.
You may be entitled to a payment of £500 under the Test and Trace Support Payment scheme if you have been told to self-isolate by NHS Test and Trace, including by the NHS COVID-19 app.
Eligibility for the payment is decided by your local authority. This is based on certain eligibility criteria. You may be eligible if you’re on a low income, unable to work from home and will lose income as a result of self-isolating.
To apply for the NHS Test and Trace Support Payment, you need to register with NHS Test and Trace and give your local authority an NHS Test and Trace Account ID. This is an 8-digit code also known as a ITS number.
If you test positive for coronavirus (COVID-19), or are told to self-isolate by contact tracers, you’ll be given an NHS Test and Trace Account ID.
If the app has advised you to self-isolate because you’ve been in close contact with someone who has tested positive for coronavirus, you’ll need to request an NHS Test and Trace Account ID.
You need to register with NHS Test and Trace by following a link in the app. You must do this while you’re in your self-isolation period. You cannot request your NHS Test and Trace Account ID after you’ve finished self-isolating.
How to apply for the NHS Test and Trace Support Payment through the app
To start, select Financial support. This button appears on the homescreen of the app when you’ve been told to self-isolate because you’ve been in close contact with someone who has coronavirus. Read about what to do if you cannot see this button .
You’ll be taken to a website which will ask for some information to check if you could be eligible. You’ll need to leave the app to do this. This is because you are anonymous in the app. None of the information you provide will be passed back to the app. The app is designed to protect your privacy and does not know who or where you are.
If your answers show that you may be eligible for the Test and Trace Support Payment, there are 4 steps to apply.
Step 1 - Confirm who you are with NHS login
You need to log in or register with NHS login so we can check who you are. If you’re registering, you will receive a confirmation link in an email. When you read the email, make sure you keep the existing screen open so that you can continue to the next step. You’ll also be sent a security code by text, which you’ll need to enter into the main screen when prompted.
Step 2 - Enter your personal details
You’ll be asked to enter your name so that NHS Test and Trace can do some checks. None of your details will be given to the app. You must do this while you’re still in your self-isolation period.
Step 3 - Register with NHS Test and Trace
You will get an email and text from NHS Test and Trace within 24 hours. Read about what to do if you have not received this email or text.
Once you’ve received these messages, you are registered with NHS Test and Trace. You’re legally required to self-isolate to protect others from the spread of coronavirus. This means if you do not self-isolate, you could be fined. This legal requirement applies even if you’re not eligible for the NHS Test and Trace Support Payment.
Before you can apply to your local authority for the NHS Test and Trace Support Payment, you’ll need to follow the link included in the NHS Test and Trace registration email and enter some personal information. Once you’ve done this, you’ll receive a confirmation email or text message with your NHS Test and Trace Account ID.
You will not be able to apply for the NHS Test and Trace Support Payment without completing this step.
Step 4 - Apply to your local authority
Once you’ve received a confirmation email or text message, you can apply for the NHS Test and Trace Support Payment from your local authority. You can apply to your local authority up to 18 days after your self-isolation period has ended.
Registering with NHS Test and Trace does not necessarily mean you will be eligible for the NHS Test and Trace Support Payment. Read about why your local authority may reject your application.
If you are still having trouble please call 119 for support.