The app is available for anyone over the age of 16 who lives in England or Wales.
To use the app, you need to enter your postcode district, which is the first half of your postcode. Make sure you are not entering your whole postcode, as you only need to enter the first half.
For example, if your postcode is CE1B 2PQ, you should just enter CE1B. If your postcode is CR0 3RL, just enter CR0. If your postcode is L4 0RE, enter L4.
If you are entering an English or Welsh postcode district and it is still not working, check that you are not accidentally including a space after the letters and numbers.
If you're still having issues entering your postcode district, report a problem using our online form.