The home screen of my app is not showing any animation or pulsing, but it still says contact tracing is active. Is it broken?

It is now possible to turn off the moving circles animation on the home screen of the NHS COVID-19 app through the app settings.

If you have an iPhone, go to Settings then Motion (Animations) and select on or off as preferred.

If you have an iPhone, the animation may be automatically set to off due to a setting in your phone called Reduce Motion. To change Reduce Motion, go to Settings then Accessibility. Selection Motion, then turn Reduce Motion on or off.

If you have an Android phone, go to Settings then Animations and select on or off as preferred.

If you are having issues with the animation, report a technical problem using our online form.