If your business or venue falls into one of the sectors or categories that should provide a customer log, then you must now display an NHS QR code poster at your venue. This applies if you provide:
hospitality services, including pubs, bars, restaurants and cafés
tourism and leisure services, including hotels, museums, cinemas and amusement arcades
close contact services, including hairdressers, barbershops and tailors (including mobile close contact businesses)
facilities provided by Local Authorities, including community centres, libraries and village halls
Displaying an official NHS QR code poster and collecting contact details for NHS Test and Trace is a legal requirement for organisations in these categories. However, if a customer or visitor chooses to check in by scanning the NHS QR code, they do not also need to complete the customer log.
If you have a venue outside of these categories that is visited by members of the public and has an indoor space where people congregate, then we also encourage you to create a QR code poster for the entrance to that venue. By supporting the official NHS QR code poster system, you'll be protecting your visitors and your business. You will help to slow the spread of the virus, reduce the impact of the second wave, and help normal life to resume more quickly.
Guidance for venues
Supermarkets and retail outlets
Retail venues are not legally required to display NHS QR code posters.
In supermarkets, customers generally move around the space rather than congregate, and are expected, by law, to wear face coverings. QR code posters are therefore not expected for the entrance to a supermarket or other retail outlet.
Venues within a supermarket or other retailer that are required to hold a customer log, such as cafes, must display an official NHS QR code poster. We advise having NHS QR code posters for any other enclosed facilities within on a retail outlet premises where customers may congregate.
Places of worship
Places of worship, including when the venue is used for events and other community activities, are not legally required to maintain staff, customer and visitor logs, or to display an NHS QR code poster. However we strongly encourage venues to do so, with consent from your visitors.
QR code posters for offices are only likely to be needed where there is a high number of external visitors or where workers cannot easily be identified or notified (for example by email) if there was a potential outbreak linked to the site. Workplace canteens and cafes must have an NHS QR code poster.
Mobile close contact businesses
If you have a mobile business that provides close contact services, you're legally required to have an official NHS QR code poster that your clients can use to check-in with you.
nail bars and salons
skin and body piercing specialists
sports and massage therapists
You should use your business address as the venue location, and take the poster around with you. This could be in printed or digital form, or whatever works for you.
For example, you could print a paper copy of the poster, or provide your NHS QR poster for clients to scan on a tablet device, such as an iPad.
QR code posters are not expected for each ward, treatment room or other patient facilities. However, they should be encouraged for waiting rooms and other areas where people may congregate in close proximity for extended periods of time. Premises on a hospital site which are required to hold a customer log, such as cafes, must display an official NHS QR code poster.
GP surgeries with an appointment system and a clear way to identify and contact who has been on the premises and when are unlikely to need to use an official NHS QR code poster. GP surgeries may consider using NHS QR code posters for waiting rooms if they wish.
Customers generally move around the space rather than congregate, and are expected, by law, to wear face coverings. QR codes are therefore not required, but can be used if a community pharmacy wishes to offer this option.
Schools are not expected to create NHS QR code posters for their entrance or their classrooms as they have registers. Schools could consider QR code posters if hosting an event with external guests on the premises, or if the premises are let out during evenings, weekends or holidays to external providers.
Further education colleges
If a further education college has premises on-site that are within the scope of the current customer logs guidance then they'll be expected to have a QR poster for these spaces. This includes a library if it is a public library, and any close contact services (for example salons). This would be for people visiting rather than students or staff in these settings.
Universities are not covered by existing government guidance for customer logs. However, there may be venues on university campuses that must maintain a record of visitors under the current government guidance, for example, cafes, bars and restaurants. In addition, universities might want to display NHS QR codes if they have indoor areas where visitors are likely to congregate or sit down in close contact for 15 minutes or more.
Public or private transport
The Department for Transport is considering the desirability and practicality of QR code posters across the transport network. Operators of private transport such as minicabs and coaches could consider displaying a QR code poster if they wish.
Displaying an official NHS QR code poster and collecting contact details for NHS Test and Trace is a legal requirement for hotels. However, if a guest chooses to check in by scanning the NHS QR code, they do not also need to complete the customer log. In this case the guest should scan the hotel’s QR code each day of their stay.
If your hotel has different venues within it, such as a restaurant or bar, you should display separate QR code posters for each of these. Guests can then check into these spaces allowing them to be sent notifications with public health advice if needed.