To install and use the NHS COVID-19 app, your phone will need Bluetooth Low Energy (BLE) 4 or above and Operating System software Android Marshmallow, or iOS 13.5 or above. This is because the app has been designed to use technologies that are only available in these versions. While the app does work on iOS version 13.5, we recommend you upgrade to version 14 or higher. Read more about how to upgrade your Apple smartphone.

Unfortunately, if your phone does not have these requirements you may not be able to find the app called 'NHS COVID-19' in the Google Play Store or Apple App Store, or it will be listed as unsupported.

New models of Huawei smartphones launched from May 2019 will not be able to use the app, as the app uses Exposure Notifications, which is a technology that is created by Google and Apple.

The following is a list of Android and Apple smartphones that have been successfully tested with the app. If your phone is listed, and you're having difficulty installing the app, please make sure you're on Android Marshmallow or iOS 13.5 or above.

If your phone is not listed, it may not have been tested yet. It may still work as long as it satisfies the Bluetooth Low Energy (BLE) 4 or above and Android Marshmallow (v6.0) or iOS 13.5 or above.

iPhone 6S

iPhone 7

iPhone XS

iPhone 11Pro

Xioami MI A2

Nexus 5X

Nokia 7+

Xiaomi Redmi note 8

Samsung A6

Samsung S20

Google Pixel 3

Google Pixel 3 XL

Google Pixel 3a

Google Pixel 4 (Unlocked)

Google Pixel 4 XL (Unlocked)

Google Pixel 2

Google Pixel 2 XL

Samsung Galaxy A40

Samsung Galaxy A50

Samsung Galaxy A70

Samsung Galaxy S10

Samsung Galaxy S10+

Samsung Galaxy S10e

Samsung Galaxy A5

Samsung Galaxy S9 (Unlocked)

Samsung Galaxy S9+ (Unlocked)

Samsung Galaxy Note8 (Unlocked)

We are aware of an intermittent issue affecting some Pixel phones. This will be fixed in an upcoming release. Please continue to download and use the app as it will continue to work in most cases.