We’ve carried out user research and testing throughout the development of the NHS COVID-19 app. This has been with people from different age groups, backgrounds, and genders, as well as people with different levels of digital skill. What we learned from BAME communities has helped inform and guide our approach. This includes:

  • getting help from different influencers who are popular with minority groups

  • creating partnerships with civil society groups, such as faith groups, volunteer groups and local charities

  • creating partnerships with employers, business and health organisations

  • making sure we advertise in a way that is most likely to reach diverse communities

  • providing information in community languages

We’ll always comply with the:

  • Public Sector Equality Duty (PSED), which considers the impact of a policy or decision on groups with protected characteristics

  • Secretary of State for Health and Social Care's legal duty to reduce health inequalities - avoidable and unfair differences in health status between different groups in the population based on things like socioeconomic status and levels of deprivation

We've also carried out an Equality and Health Impact Assessment.

The NHS COVID-19 app is available in 12 different languages. Read more about which languages the app is available in, and how to change the language of the app.

We’ve also created some resources to help explain the app, which communities and charities may wish to print.

Download information and resources about the NHS COVID-19 app, including in different languages.

Read versions of this NHS COVID-19 app support website in different languages.