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The NHS COVID-19 app is no longer in use and the Isle of Wight trial has now ended. This is archived information from 18 June 2020. If you still have the app, please uninstall it.

We have received some reports from users that they are seeing error messages when attempting to install the NHS COVID-19 app. We are aware of this issue and are working to resolve it in the next release. To resolve the issue yourself, try force closing the NHS COVID-19 app and then reopening it. This should resolve the installation issue. Once the app is running correctly you will be displayed with the message 'The app is working properly'.
 
If you are unable to install the app to a mobile device that is compatible, please report a technical problem on the covid19.nhs.uk website.