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The NHS COVID-19 app is no longer in use and the Isle of Wight trial has now ended. This is archived information from 18 June 2020. If you still have the app, please uninstall it.

The NHS COVID-19 app does not access or record a user’s location, only their proximity to other phones that have the app installed. It does so using a form of battery preserving Bluetooth called Bluetooth Low Energy.

On iPhones (Apple iOS) the user must enable Bluetooth in order for the app to work. iPhone users are not asked to enable location services because the app does not access, use or record location.

On phones that use the Android operating system the user must likewise enable Bluetooth in order for the app to work. However, in order to turn on Bluetooth Low Energy scanning in Android, the Android operating system requires that location services must also be switched on. The app does not access, use or record location for any users.